Job Information
Raymond James Financial, Inc. Manager, PCGS in Memphis, Tennessee
Description
Job Summary:
Under limited supervision, uses knowledge and skills obtained through experience and training to manage associates within an assigned functional area(s) of Private Client Group Services (PCGS). Leads defined work or projects of moderate scope and complexity. Resolves escalated issues and problems as they relate to the transition process. Extensive contact with internal and external customers may be required to identify, research, analyze, and resolve issues.
Essential Duties and Responsibilities:
Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; interviewing and selecting staff.
Coaches and mentors associates, identifies training needs and approves development plans.
Interprets, applies, documents and recommends changes to organizational policies and procedures.
Contacts financial advisors and branch managers to pro-actively identify needs.
Establishes objectives and develops processes and procedures to ensure efficient and timely work flow.
Solicits feedback on team performance, addresses areas of opportunity with staff, and follows up with branches as needed; identifies trends and implements corrective action as necessary.
Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
Ensures effective coordination occurs between assigned functional area and other areas.
Balances conflicting resource and priority demands.
Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives, and ensures quality standards are consistently attained or exceeded.
May prepare and present operational budgets for assigned functional area.
Acts as a liaison between the PCGS Department, other departments and outside vendors.
Provides department updates on changes in products and/or services.
Documents and maintains records of FA issues: including the problem, resolution and related communication.
Arranges branch visits to both local and regional offices.
May review and approve applications for branch cashiering.
May participate in Home Office Visits.
May oversee the technology coordination for all new RJA offices.
Constantly remains aware of firm and industry current events and best practices.
Performs other duties and responsibilities as assigned.
Qualifications
Knowledge, Skills, and Abilities:
Knowledge of:
Company’s working structure, policies, mission, and strategies.
Advanced concepts, principles and practices of assigned functional area.
Principles of banking and finance and securities industry operations.
Pertinent hardware, software and networking guidelines in order to provide support and direction, may be required.
Skill in:
Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, spreadsheets, and databases.
Problem solving sufficient to effectively analyze, research and resolve inquiries and issues in a timely manner.
Ability to:
Organize, prioritize, manage, and track high volumes of paperwork, phone calls, tasks and projects, including those delegated, to complete work efficiently.
Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels to accomplish objectives.
Establish and communicate clear directions and priorities.
Incite enthusiasm and influence, motivate and persuade others to achieve desired levels of customer service.
Plan, assign, monitor, review, evaluate and lead the work of others; coach and mentor others.
Gather information, identify linkages and trends and apply findings to operations.
Work independently as well as collaboratively within a team environment to resolve problems.
Work with users of varying PC experience, may be required.
Educational/Previous Experience Requirements:
- Bachelor’s Degree in related field with a minimum of six (6) years’ experience in the financial services industry.
or
- Any equivalent combination of experience, education, and/or training as approved by Human Resources.
Licenses/Certifications:
SIE required provided that an exemption or grandfathering cannot be applied.
Series 7 and 9/10 required.
Job: Operations
Primary Location: US-TN-Memphis-Memphis
Organization Private Client Group
Schedule Full-time
Job Shift Day Job
Travel Yes, 5 % of the Time
Req ID: 2401812